Effective Date: 2nd September, 2026
Shutkipacker.com confidentially collects, uses, maintains, and discloses information relating to the customers and users of Shutkipacker.com. In this regard, Shutkipacker.com uses its own website (shutkipacker.com.bd), along with associated mobile applications and social media platforms such as our Facebook page.
This Privacy Policy applies to our website and to all our customers and users in relation to all our products and services.
1. Personal Identification
Information Regarding Our Customers
Customers’ personal identification and information are collected in several ways — such as when customers or users visit our website, register an account, place an order, send a message, lodge a complaint, or provide feedback in connection with other activities on our site. Through these interactions, we collect their personal identification and related information.
Customers’ Basic Information
Customers or users may be required to provide us with information such as:
- Name
- Present address
- E-mail address
- Phone number
- bKash/Rocket/Nagad payment information
- Other details as required for order processing
As customers or users interact with our website, we also automatically collect certain technical information, such as browser name, device type, means of connection to our site, Internet connection details, approximate location, and similar data.
Cell Phone or Electronic Device Information
When customers or users access our website or Facebook page, we may collect certain information regarding the user’s location and mobile device (especially smartphones), including a unique device identifier. This information may be used to provide location-based services, such as delivery estimation, relevant search results, and personalized content.
Most smartphones allow users to turn off location services if they prefer not to share this information.
E-mail Communication
We generally collect a customer’s or user’s e-mail address when they register or place an order through our website. We may use this to send notifications, order updates, advertisements, offers, and general or special news to their registered profile.
If a user does not wish to receive promotional e-mails or notifications, they may unsubscribe at any time.
Payment-Oriented Information
All payment-related information — including transactional details and bKash/Rocket/Nagad information — is kept safely, securely, and confidentially, for both our records and the customer’s future reference.
2. How and Why Users’ Information Is Used
Shutkipacker.com collects and preserves users’ personal information for the following business purposes:
For the Improvement of Customer Service
Your information helps us provide better customer service, fulfill your requirements, ensure prompt delivery, and improve your overall satisfaction.
For the Development of Our Website
Your information and feedback inspire us to improve our website continuously, ensuring easier and more comfortable access for all users.
Vigilance & Confidentiality
All information and personal details you share with us are used solely for the purpose of business transactions between you and Shutkipacker.com. We remain vigilant and confidential to ensure that none of your information is leaked or misused for any other purpose.
Our Pledge to Protect Your Information
We pledge to protect your information and personal details by all reasonable means. We adopt appropriate data collection, storage, and processing practices, along with security measures, to protect against unauthorized access, alteration, leakage, or destruction of your information — including your username, password, and transaction details.
Our Business Communication with You
When you contact us through Shutkipacker.com, by phone, or by e-mail, a business communication relationship is established between you and us. By doing so, you authorize us to communicate with you via e-mail, SMS, phone calls, or site notifications.
You also consent to receive relevant news, updates, offers, SMS, and e-mails from us. Any related disclosures or notices posted on our site or sent to you fulfill our legal obligation of communication in writing.
3. Account Usage & Liability
To register an account with Shutkipacker.com, you are required to provide a valid Bangladeshi mobile number (preferably your own) and complete the required fields on our website. You will also need to set a username and password as instructed.
- You are responsible for maintaining the secrecy and confidentiality of your username and password.
- You will be held liable for all activities carried out under your account.
- You are obligated to restrict access to your computer, mobile phone, or any other device to prevent unauthorized or unexpected access to your account.
- Please inform us promptly if you experience any issue or difficulty with your account, username, or password.
We expect all information and complaints submitted by users to be true, valid, and accurate.
Our website may become temporarily inaccessible at our sole discretion, including but not limited to scheduled or emergency maintenance. Shutkipacker.com shall not be held liable for any loss or claim arising from such inaccessibility.
4. Cookies and Tracking Technologies
Shutkipacker.com may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.
We currently use the following third-party tools:
- Google Analytics — to understand how visitors use our website (e.g., pages visited, time spent, traffic sources) so we can improve site performance and user experience. Google may process this data in accordance with its own privacy policy.
- Facebook Pixel — to measure the effectiveness of our advertising, understand actions taken on our site (such as viewing products or completing an order), and show you more relevant ads on Facebook/Instagram. Meta may process this data in accordance with its own privacy policy.
Cookies used through these tools may collect information such as pages visited, time spent on the site, device/browser type, and browsing patterns.
You may choose to disable cookies through your browser settings, or opt out of personalized advertising through your Facebook ad preferences and Google Ads settings. However, disabling cookies may affect certain features or functionality of our site.
5. Sharing of Information with Third Parties
Shutkipacker.com does not sell, trade, or rent your personal information to third parties. However, we may share necessary information with:
- Delivery/courier partners, to fulfill and deliver your order.
- Payment processors (bKash/Rocket/Nagad, or other gateways), to process transactions securely.
- Law enforcement or regulatory authorities, where required by applicable law or legal process.
All third parties with whom information is shared are expected to handle such data responsibly and solely for the purpose intended.
6. Data Retention
We retain customer information for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer service, legal compliance, and dispute resolution. As a general guideline:
- Account and order information is retained for as long as your account remains active, and for a reasonable period afterward (e.g., up to 2 years) to handle warranty claims, complaints, or disputes.
- Payment and transaction records are retained in accordance with applicable financial and tax record-keeping requirements.
- Analytics data collected via Google Analytics and Facebook Pixel is retained according to the default retention settings of those platforms, which may be adjusted from time to time.
Information no longer required for these purposes may be securely deleted or anonymized.
7. Your Rights Regarding Your Information
As a user, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your account and associated personal data, subject to any legal or transactional obligations that may require retention.
- Unsubscribe from promotional communications at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Children’s Privacy
Shutkipacker.com does not knowingly collect personal information from children under the age of 18 without parental or guardian consent. If we become aware that a child’s information has been collected without appropriate consent, we will take steps to delete such information.
9. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the Internet is entirely secure, and we cannot guarantee absolute security.
10. Change or Alteration to Our Privacy Policy
Shutkipacker.com retains the sole authority to change, alter, or modify this Privacy Policy at any time, for any reason. Any such change will be notified to users as soon as it is made. However, such changes shall not harm or compromise any personal information you have already provided to us.
11. Your Compliance with Our Privacy Policy
Before becoming a user — i.e., creating an account — please read this Privacy Policy along with our Terms and Conditions carefully. If you do not agree to comply with the above, we kindly ask that you refrain from using our services as a registered user.